About:
Overview
Designed for new Zendesk customers who are looking for best practice advice and ideas on how to better leverage its available features.
For each topic below, the following steps will occur:
- Review current usage.
- Identify and discuss any potential improvements based on best practice and experience.
- Perform quick changes as needed.
Ticketing
- Views
- Macros
- Apps
- Integrations
- Automations
- Triggers
- Fields
- Tags
SLAs
- Timeframes
- Visibility
- Reporting
Reporting
- Out of Box Dashboards
- Custom Reports
Potential Topics
- Setup Bump Bump Solve ($25 cost)
- Enable Out of Office app
- Enable Knowledge Capture app
Reviews
: : : : :
Review And Improve Your Zendesk Instance
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